Terms & Conditions



1.1 These terms of sale apply to all goods supplied by Ultim8 Fitness Limited, a company registered in England and Wales under registration number 5268803 (“the Supplier”).
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation (see clause 5 below).
1.4 The Supplier may change these terms of sale without notice to you in relation to future sales.

2.1 The description and price of the goods you order will be as shown in the Supplier’s current catalogue or on its website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods if you decide not to proceed with the order.
2.3 Every effort is made to ensure that prices shown in the Supplier’s current catalogue or shown on its website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section of the Supplier’s catalogue or website about delivery.
2.5 The price of the goods and delivery charges are inclusive of VAT.

3.1 Payment for the goods and delivery charges can be made by any method shown in the Supplier’s current catalogue or shown on its website at the time you place your order.
3.2 Credit Card orders will only be sent to the registered card holder’s address. If this is not the case you will need to contact us and provide additional documentation to satisfy extra security checks.

4.1 The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the United Kingdom, and some parts of the United Kingdom are not covered, as shown in the Supplier’s current catalogue or on its website at the time you place your order.
4.2 If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for delivery.
4.3 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. You maybe, at the Supplier’s sole discretion, charged an amount equal to the delivery charge if it is necessary to re-deliver the goods to you.
4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 30 days of your order. However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
4.6 Deliver will be made within 7 working days to most parts of the UK although some locations may take up to 12 working days. You will be called 48 hours before the anticipated delivery time, to check it is convenient and again 2 hours prior to arrival. If you are not in at the agreed time then a redelivery charge may be made.
4.7 Any damages or missing parcels must be noted on the delivery note. The words “unchecked” or “unexamined” or any similar term will not be accepted as a condition. The Supplier cannot accept liability for damage or missing consignments it is not noted on the delivery note.
4.8 The Supplier can deliver to most addresses in the UK including N. Ireland. The Supplier cannot deliver to the Channel Islands or the Isle of Man.

5.1 You have the right to cancel the contract at any time up to the end of five working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays in England. If the product has been dispatched prior to your cancellation you will be liable for the delivery charges in returning and restocking the item.
5.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned using our nominated deliver company. To arrange the return of the Goods you must contact customer services for a returns reference number and pay the return carriage fee. You must take reasonable care to ensure the goods are kept safely and are not damaged in the meantime. Collection may take up to 14 working days from the time you contact the Supplier.
5.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re credit you within 30 days of the goods being returned or receipt of your notice (whichever is the later) for any sum that has been paid by you or debited from your credit card for the goods but no refund will be made for the delivery charges delivering the item to you that have been included in the purchase price. ( this cost can be quite substantial as we use our own or high quality subcontractors.
5.5 Returned goods must be repacked in the original packing goods and in a suitable state for shipping. Items not packed correctly or not in the original packing are not fit and safe to return. The collection may be refused or you may be charged for any damage caused during the return of the Goods, if they are damaged or soiled because they were not property packed prior to their return. If you require the Goods to be repacked before they are collected you may be charged a restocking fee of up to 25% of the price of the Goods.
5.6 If you do not return the goods as required, you may be charged a sum not exceeding the direct costs of recovering the goods.

6.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply. The Supplier may repair the Goods or at the Suppliers sole discretion replace the Goods wither either an identical product to the Goods or a product as close to the Goods as the Supplier may be able to supply. This warranty does not affect your statutory rights as a consumer.
6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval. The Goods are not warranted for commercial or semi commercial use or use in any public place or place or work, or for use in an environment not in accordance with the instructions such as humid or dusty Garages or cellars, pool rooms etc).
6.3 The warranty does include minor day to day period adjustments typical with type of the Goods (joint lubrication, belt adjustments belt lubrication etc)
6.4 If the Goods develop a defect while under warranty, or you have any other complaint about the Goods, you should notify the Supplier in writing at the address, fax number or email address shown below. You must provide proof of purchase.
6.5 If the Goods are faulty on delivery and you want to return the goods to the Supplier, you will do so at your own expense in accordance with clause 5 above. The Supplier will refund the delivery charges for the return of the goods when the Supplier has received the goods and established for itself that the goods are faulty you must get a returns reference number.
6.6 Goods that are not found to be faulty on return will incur a 25% restocking charge.

7.1 You expressly acknowledge that the Supplier is not the original manufacturer of the goods, and that the goods have been selected by you as suitable for their purpose. The Supplier warrants to you that the goods will match their specification in both physical appearance and performance. You accordingly agree and acknowledge that all other conditions, warranties or representations whether express or implied or statutory or otherwise in respect of the goods or its fitness for any particular purpose are expressly excluded to the fullest extent permitted by law.
7.2 You acknowledge that neither the Supplier nor its representatives are qualified to advise you on any aspects of physical exercise or personal health. You should consult your Doctor before undertaking in any strenuous exercise.
7.3 It is your responsibility to ensure that you are capable of undergoing a routine of exercises using the goods. You accept the risk of injury from performing exercises on the goods and are advised to consult your doctor prior to beginning any fitness program or exercise on the goods supplied.

8.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
8.2 The Supplier will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Supplier would like to notify you of products and offers that may be of interest to you from time to time. You may opt out of our mailing list when creating your customer profile online (during ordering or registration)by ticking the appropriate box. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Supplier at the address, fax number or email address shown below.

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

WEEE (Waste Electrical and Electronic Equipment) Regulations
Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.
Under the terms of this regulation Ultim8 Fitness Ltd is classed a distributor and as such has obligation to inform our customers on the benefits of recycling and outline our role in encouraging proper WEEE recycling.

The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

Ultim8 Fitness Ltd offer our customers free in store take back on a like for like basis when you purchase a new product from us.

You can return your WEEE to us within 28 days of your purchase by using our Take Back System.

Take Back System –
(a) You may return any equivalent electrical item on a like fore like basis to us for free environment disposal when we deliver you’re your new electrical item. ( i.e. when we deliver your new treadmill we will take away your old one free of charge)
(b) b) If the item is not available for collection when we deliver your new item. We will collect the item for up to 28 days after the delivery of the new item although we may charge a reasonable charge fee to cover our collection charges in doing so (transport charges) or
© You are also free to return your weee item to our warehouse your self (by appointment only)

Other Recycling Resources